AI Rudder and Bank Mandiri Transform Banking Operations Through Strategic Partnership

Source: Mandiri Capital Indonesia

Artificial intelligence (AI) is no longer confined to pilot projects or experimental initiatives. Today, it has evolved into a mission-critical operational solution across industries. Through our strategic collaboration with the Retail Collection & Recovery (RCR) team at Bank Mandiri, AI Rudder is transforming large-scale collection operations into a structured, accountable, and AI-driven workflow.

Through this approach, AI Rudder and Bank Mandiri prove that sustainable AI adoption in financial services requires more than just product strength, it requires operational fit, governance clarity, and structured collaboration. Kevin Wu, Co-Founder of AI Rudder, noted that working alongside the RCR team accelerates the understanding of how AI fits into stringent banking operations and governance.

Such insights can only be gained through hands-on collaboration with large, highly regulated institutions like Bank Mandiri. Together, AI Rudder and Bank Mandiri are setting a new industry benchmark, proving that for AI to create measurable impact, it must be deeply embedded into workflows, transparently accountable, and resilient enough to withstand real-world operational demands.

This partnership has a direct impact on strengthening the collection process at Bank Mandiri through higher efficiency, faster customer engagement, and more disciplined compliance. Arthur Sianipar from Bank Mandiri RCR Team acknowledged that this collaboration successfully transformed the large-scale billing workflow into a legally compliant AI-powered system.

The success of this partnership is part of our globally proven track record. Currently, we are operating in 22 countries with support for 20 different languages. By serving more than 500 companies worldwide and handling over 50 million calls daily, we keep strengthening its position in providing robust AI solutions for complex banking operations. To date, our technology has supported more than 80 billion calls, proving its capability in facing real-world challenges.