PRODUCT CHATBOT

Chatbot:

Automate Support & Drive Growth

Cut operational costs, eliminate wait times, and boost customer satisfaction simultaneously. Our intelligent chatbots handle high-volume inquiries 24/7 while reducing your support expenses.

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Chatbot Showcase

100%

Inquiry and scenario cover

100%

Handled 24/7 including holidays

70% - 80%

Customer satisfaction rate

70%

Agent cost reduction

Features

Built to outperform & engineered to scale.

Multi-Language Capability

The chatbot supports multiple languages, enabling businesses to serve customers across regions seamlessly. Users can easily switch languages to communicate in their preferred choice.

Verification Handling

The chatbot can perform user verification by asking and validating security questions using real customer data. It ensures secure processes like credit card blocking with intelligent error handling.

Voice Command Capability

Users can interact with the chatbot using voice input for a more natural and hands-free experience. The system accurately processes and responds to spoken requests in real time.

FAQ Handling

The chatbot answers frequently asked questions by retrieving information from uploaded documents or a knowledge base. It ensures accurate, consistent responses for customer inquiries.

Typo Handling

It recognizes and corrects misspelled words to keep conversations smooth and uninterrupted. Even with user typing errors, the chatbot accurately understands intent.

Contextual Understanding

The chatbot remembers previous messages within a session, maintaining context across follow-up questions. This allows for more natural, human-like dialogue flow.

Out-of-Scope Question Handling

It detects and manages out-of-scope or inappropriate questions effectively. Businesses can configure how the chatbot responds to unrelated or harsh inputs.

Sensitive / Harsh Dialogue Handling

The chatbot can identify rude or aggressive language and respond calmly or escalate when necessary. This ensures professional and respectful communication in all interactions.

Location Sharing Capability

Integrated with geo-location services like Google Maps, the chatbot can provide nearby locations or directions. For example, it can instantly share the nearest ATM or branch information.

Calculation Capability

The chatbot can perform real-time calculations based on user input. This is useful for scenarios like insurance coverage estimates or billing queries.

Feedback Mechanism

Users can rate chatbot responses and provide feedback directly in the chat. These insights help businesses improve accuracy and customer satisfaction over time.

Sending Document/Image Capability

The chatbot can send documents, PDFs, or images related to customer queries. This helps users instantly access product info, promotions, or account details.

Sentiment Understanding

It detects user emotions such as anger or frustration and can escalate to a human agent when needed. This feature enhances empathy and improves customer experience.

Emoji Understanding

The chatbot interprets emojis to better understand user emotions and tone. This makes interactions more expressive and human-like.

OCR Capability

Using Optical Character Recognition, the chatbot can extract information from images sent by users. For example, it can read transaction details from screenshots or scanned documents.

Wide Range of
Use Cases

Loan Reminders

Payment Collection

Telemarketing

Customer Service

Balance & Account
Inquiry

Lead Qualification

KYC

Fraud & risk notification

Find Out How We Fit Into Your Business

Get a product demonstration & discuss your needs with us.