Technical Customer Success Manager

Job Description

• Lead end-to-end implementation of AI Rudder’s AI-powered voicebot, chatbot and more AI solutions for Key Account clients, owning the full project lifecycle from scoping and planning through go-live and handover.
• Translate client business requirements into actionable implementation plans, ensuring solution design and development maximizes customer ROI (complex integration solution design and implementation in banking environment a plus) and aligns with their operational workflows.
• Coordinate cross-functional teams, including product, engineering, and sales, to deliver implementations on time and within scope and ensure client satisfaction.
• Conduct PoC/PoV engagements to validate solution fit against client requirements, managing timelines, stakeholders, and acceptance criteria throughout.
• Manage multiple concurrent implementation projects, maintaining clear communication with clients and internal teams while proactively resolving blockers.
• Champion AI adoption within client organizations, educating business and technical stakeholders on the value and capabilities of AI-driven contact center solutions.

Requirements

Minimum Qualifications

• 3 years of project management experience with hands-on implementation or delivery experience managing SaaS account deployments through the full project lifecycle, from requirements gathering to production go-live.
• Demonstrated ability to manage stakeholder expectations, project scope, and delivery timelines across complex, multi-team engagements in Singapore or other ASEAN markets.
• Analytical mindset with the ability to evaluate performance metrics and articulate solution ROI to both technical and business audiences.
• Excellent stakeholder communication skills, with the ability to build trust, present solutions persuasively, and secure buy-in from both technical and business decision-makers.
• Self-driven and adaptable, with a genuine curiosity for the fast-evolving AI space and a track record of picking up new tools, concepts, and best practices independently.

Preferred Qualifications

• Proven experience delivering contact center, CX, or conversational AI solutions; FSI industry client experience is a plus.
• Genuine interest in AI adoption and enthusiasm for helping clients realize the business value of AI-powered automation.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.