Job Description
We are looking for an experienced Strategic Account Manager to own and grow some of AI Rudder’s most important enterprise customers in Singapore.
This role is designed for someone who can operate effectively in complex enterprise environments, particularly with large banks, financial institutions, fintech companies, digital platforms, telecommunications companies, and other strategic accounts.
You will act as the commercial and relationship owner for assigned strategic customers, responsible for account strategy, executive stakeholder engagement, revenue growth, retention, and long-term account penetration.
This is not a traditional account servicing role. We expect the Strategic Account Manager to continuously identify new business opportunities, expand AI Rudder’s footprint across different business units and use cases, and position AI Rudder as a long-term strategic AI partner to our customers.
Responsibilities
Own Strategic Enterprise Accounts
- Take end-to-end ownership of a portfolio of strategic enterprise customers in Singapore.
- Develop and maintain comprehensive account plans covering stakeholder mapping, customer priorities, existing deployments, revenue potential, risks, competitive landscape, and expansion opportunities.
- Understand the customer’s organization, decision-making processes, strategic priorities, and internal dynamics.
- Build deep relationships across multiple levels and departments within each account.
- Serve as the primary commercial owner and internal advocate for assigned accounts.
Drive Account Penetration & Revenue Growth
- Own revenue growth, renewals, upsell, and cross-sell within strategic accounts.
- Identify new opportunities across different business units, subsidiaries, departments, and AI use cases.
- Proactively uncover customer pain points and translate them into potential business opportunities.
- Expand AI Rudder’s footprint from individual projects into broader, multi-product and multi-department partnerships.
- Build and maintain a strong account-level pipeline and accurate revenue forecast.
- Lead commercial discussions including solution positioning, proposals, pricing, renewals, and contract expansion.
Manage Executive & Senior Stakeholders
- Develop trusted relationships with senior executives, business heads, technology leaders, operations leaders, procurement, compliance, and other key stakeholders.
- Build and maintain strong executive sponsorship within each strategic account.
- Conduct regular strategic account reviews and executive business reviews.
- Understand stakeholder priorities and manage different or potentially conflicting expectations across customer teams.
- Confidently manage high-level discussions, escalations, and sensitive customer situations.
Develop Strategic Account Plans
- Create clear short-, medium-, and long-term growth strategies for assigned accounts.
- Map customer organizations and identify key decision-makers, influencers, champions, blockers, and budget owners.
- Define expansion priorities and whitespace opportunities within each account.
- Build action plans for penetrating new departments and unlocking additional use cases.
- Regularly review account strategy and adjust priorities based on customer developments and market dynamics.
Coordinate Cross-functional Execution
- Work closely with Solution Consulting, Customer Success, Product Delivery, FDE, Product, Engineering, Legal, Finance, and Operations teams.
- Ensure internal teams are aligned on customer priorities, commitments, risks, and commercial objectives.
- Mobilize the right internal resources to support strategic customer opportunities and escalations.
- Facilitate internal account reviews and ensure critical actions are properly followed through.
- Translate customer business priorities into clear internal requirements and actions.
Ensure Retention & Long-term Partnership
- Monitor overall account health, customer satisfaction, adoption, and commercial risks.
- Identify renewal or relationship risks early and develop mitigation plans.
- Ensure successful renewals and minimize revenue churn.
- Partner with Customer Success and Delivery teams to ensure strong customer outcomes.
- Position AI Rudder beyond a technology vendor and toward becoming a strategic AI transformation partner.
Provide Market & Customer Intelligence
- Develop a strong understanding of Singapore’s enterprise technology, financial services, and AI landscape.
- Stay informed about customers’ strategic initiatives, digital transformation priorities, AI adoption, and competitive developments.
- Provide customer and market insights to support AI Rudder’s product strategy, account planning, and go-to-market decisions.
Requirements
Minimum Qualifications
- Bachelor’s degree or above.
- 5+ years of experience in Strategic Account Management, Key Account Management, Enterprise Sales, Customer Success, or similar enterprise-facing roles.
- Proven experience managing large and complex enterprise customers.
- Demonstrated ability to grow existing accounts through upselling, cross-selling, renewals, and strategic expansion.
- Strong experience working with multiple stakeholders across business, technology, operations, procurement, compliance, and senior management.
- Experience engaging Director, VP, Head-of-Department, and C-level stakeholders.
- Strong commercial mindset and clear ownership of revenue outcomes.
- Strong capability in account planning, stakeholder mapping, opportunity identification, negotiation, and forecasting.
- Ability to influence and coordinate internal teams without direct authority.
- Excellent communication, presentation, negotiation, and relationship-management skills.
- Comfortable working in a fast-paced and evolving technology environment.
Preferred Qualifications
- Experience in one or more of the following areas is strongly preferred: Enterprise SaaS, Artificial Intelligence / Generative AI, Contact Center / Customer Experience technology, Cloud or enterprise software, Banking or Financial Services, Fintech, Telecommunications, or Large digital platforms.
About AI Rudder
AI Rudder is an AI product company transforming how business communicate to their customers.
We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.
When AI talks to people, it has to feel human. That’s what we build.
How We Work
AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.
Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work
Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.
What We Offer
- Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
- Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
- Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
- Meaningful Impact: Build AI solutions that create real value for businesses around the world.
- Ownership & Autonomy: Freedom to take initiative and drive outcomes.
- Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration
AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.
