Solutions Consultant

Job Description

• Act as a product evangelist who communicates AI Rudder business value through structured demos, solution walkthroughs, and value-based presentations.
• Translate customer business challenges into practical AI Rudder solution designs that maximize ROI, efficiency, and business impact.
• Lead technical discovery, gather business and technical requirements, and convert them into solution scopes, architecture recommendations, and implementation plans.
• Own technical leadership across the deal cycle, including demo preparation, PoC/PoV execution, proposal support, and technical clarification with clients.
• Conduct PoC/PoV activities to validate AI Rudder solutions against customer requirements, success criteria, and expected outcomes.
• Collaborate with sales, product, engineering, customer success, partners, and SMEs to ensure proposed solutions are feasible, scalable, and aligned with customer needs.
• Support RFI/RFP responses, proposal writing, solution documentation, and technical presentations for enterprise customers.
• Manage multiple prospects and opportunities based on deal urgency, revenue potential, and strategic account value.
• Provide business and technical insights from customer data, campaign performance, or operational analysis to support deal conversion, upsell, and revenue growth.

Requirements

• 5+ years of experience in Pre-Sales, Solution Consulting, After-Sales, Project Management, or Technical Consulting for SaaS solutions; AI, automation, contact center, CRM, or enterprise software experience is a plus.
• Strong understanding of API concepts, system integration, SaaS architecture, application workflow, and basic database concepts.
• Proven ability to gather business and technical requirements, define solution scope, and deliver technical explanations to business and technical stakeholders.
• Experience managing PoC/PoV, UAT, implementation planning, or technical project delivery with enterprise clients.
• Strong project management skills, including cross-functional coordination, timeline management, dependency tracking, and client-facing deliverable ownership.
• Experience handling key accounts or enterprise clients in Indonesia; BFSI, Government, Telco, or large enterprise exposure is a strong advantage.
• Experience supporting RFI/RFP processes, proposal writing, solution documentation, technical compliance responses, and tender-related activities.
• Business analytics mindset with the ability to analyze customer data, performance reports, and campaign outcomes; SQL, Python, Excel, or BI tools are a plus.
• Revenue-oriented mindset with the ability to connect technical solutions to business value, deal progression, upsell opportunities, and measurable customer impact.
• Strong English communication skills, both written and verbal, are mandatory.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.