Senior Quality Assurance Engineer/QA Lead

Job Description

Technical Leadership

Own the end-to-end QA strategy for frontend, backend, and API layers; design test plans, test cases, and coverage standards for complex SaaS and AI platform products.

Build and maintain automation test frameworks from the ground up; drive continuous improvement in regression coverage and test execution efficiency.

Lead performance and stability testing efforts; identify system bottlenecks, analyze results, and collaborate with engineering teams on root cause resolution.

Integrate automated tests into CI/CD pipelines to enforce quality gates before every release.

Participate in requirement reviews and technical design sessions; provide early testability and risk feedback to development and product teams.

Establish defect management workflows, quality metrics, and reporting standards; take ownership of production quality and proactively reduce online incidents.

Team Management

Lead and coordinate the testing team’s daily operations: task assignment, progress tracking, quality reviews, and hiring.

Mentor junior and mid-level testers, fostering a culture of quality ownership and continuous skill development.

Serve as the QA communication bridge between KL R&D center and headquarters (Shanghai), ensuring alignment on quality standards, release readiness, and issue escalation.

Requirements

Required

Bachelor’s degree or higher in Computer Science or a related field.

7+ years of software testing experience in the internet industry, covering both frontend and backend testing.

Solid hands-on experience in functional testing, API testing, and non-functional testing (performance, stability); able to independently design and execute test strategies for complex systems.

Strong proficiency in automation testing — able to design, build, and maintain automation frameworks; experience with at least one mainstream framework (e.g., Selenium, Playwright, pytest, or equivalent).

Familiar with CI/CD pipelines and able to integrate test automation into the delivery workflow.

1+ years of QA team lead or mentoring experience; comfortable with task allocation, process ownership, and cross-functional coordination.

Proficiency in English — able to participate in technical discussions, write documentation, and communicate with both local and overseas teams. Added advantage if able to converse in Chinese as collaboration is expected with China-based teams.

Strong logical thinking, structured problem-solving ability, and a high sense of ownership and responsibility for quality outcomes.

Preferred

Experience testing AI-powered products, intelligent conversational platforms, or voice bot systems.

Experience with performance testing tools and methodologies (e.g., JMeter, Locust, or equivalent); ability to analyze bottlenecks and provide optimization recommendations.

Familiarity with LLM / AI model testing approaches, such as prompt output validation, regression testing for model updates, or evaluation frameworks.

Experience working in cross-cultural, distributed teams (especially China + Southeast Asia collaboration).

Familiarity with cloud platforms (AWS / GCP / Alibaba Cloud) and containerized environments (Docker, Kubernetes) for test infrastructure setup.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.