Quality Assurance Specialist (PH)

Job Description

By integrating automation with a human touch, we help businesses unlock efficiency and scale intelligently. Our long-term vision is to reshape the way companies and customers connect.

About the Role

We’re looking for a Quality Assurance Specialist to ensure the performance, reliability, and overall quality of our AI voice automation products. In this role, you’ll play a critical part in validating the effectiveness of our voice bots before they go live, ensuring that customer conversations are seamless, natural, and error-free.

You’ll work closely with cross-functional teams—product, engineering, and operations—to test real-world scenarios, identify bugs, and recommend improvements. Your work will directly influence how our AI voice assistants interact with users, shaping the customer experience and reinforcing our commitment to excellence.

Key Responsibilities

Create detailed, comprehensive, and well-structured test plans and test cases for our voice robots.

Identify, record, document, and track issues.

Maintain high-level communication with the team on test results.

Be accountable for the final assessment of the voice bot and make sure of its qualifying before going live.

Continuously improve the testing sequence and process where possible.

Requirements

Who You Are

Bachelor’s degree or the equivalent.

Ideally having 1-3 years of experience as QA in a fast-paced agile environment.

Strong problem-identification and solving skills.

Result oriented.

Collaborative and can multi-task on a number of priorities.

Strong analytical thinking and good at task management with attention to detail.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.