Quality Assurance

Job Description

• Develop detailed, structured test plans and test cases to ensure product reliability.
• Identify, document, and track defects systematically, ensuring timely resolution.
• Maintain a results-driven approach with clear communication across cross-functional teams.
• Conduct final evaluations of AI/chatbot performance to ensure compliance with quality standards before deployment.
• Continuously improve testing methodologies for efficiency and accuracy.

Requirements

• Bachelor’s degree or equivalent; 2-3 years of QA experience in an agile environment.
• Strong problem-solving skills with the ability to troubleshoot and resolve issues effectively.
• Ability to manage multiple priorities collaboratively while meeting deadlines.
• Analytical mindset with meticulous attention to detail and task management.
• Language proficiency: Fluent in Bahasa and English, Mandarin is a plus

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.