Product Delivery Specialist

Job Description

We’re looking for Product Delivery Specialist to be based in Malaysia. In this role, you will participate in real AI voice and conversational bot projects in the Malaysian market, covering requirement clarification, configuration, testing, launch, and continuous optimization. You will gain end-to-end exposure to how AI products are implemented in real business scenarios and gradually grow into a PD talent who can independently manage project delivery and localized product operations.

Responsibilities

1. Project Delivery Execution: Independently support the delivery of regular Voicebot / Chatbot projects, including requirement clarification, solution configuration, launch preparation, progress tracking, performance follow-up, and daily issue coordination.

2. Bot Operations and Optimization: Maintain and optimize conversation flows, scripts, intents, prompts, knowledge base content, and other bot-related configurations to improve understanding accuracy, response quality, and user experience.

3. Localization Support: Review and optimize bot scripts, conversation flows, user-facing content, and operation materials based on local Malaysian user expressions, language habits, and business context.

4. Data and Issue Analysis: Track bot performance data and user feedback, identify operational issues or anomalies, summarize issue symptoms, collect examples, conduct preliminary analysis, and coordinate with relevant teams to drive resolution.

5. Cross-functional Collaboration: Work closely with Product, Engineering, Operations, QA, Customer Success, and local business teams to ensure project tasks are delivered on time, information is clearly synchronized, and issues are followed through to closure.

6. Project Documentation and Reporting: Prepare and maintain project progress updates, bot performance summaries, issue lists, optimization records, launch notes, and periodic review materials.

7. Client and Internal Support: Support client communication, requirement confirmation, issue feedback, and basic training when needed, helping clients and internal teams understand bot capabilities, business processes, and operation guidelines.

8. Product Feedback and Iteration: Summarize improvement suggestions based on project execution, user feedback, and local market needs, and provide structured feedback to Product and Delivery teams to support continuous product improvement.

Requirements

Minimum Qualifications

• Completion of Bachelor’s degree or above.
• 3 years of experience in product operations, project operations, AI product delivery, intelligent customer service, Voice bot / Chatbot, SaaS, or internet product-related roles.
• Fluent in English with excellent written and verbal communication skills, able to work effectively with cross-functional, local, and remote teams, and to clearly explain complex design concepts to executives, clients, and technical teams.
• Clear logic, strong attention to detail, and the ability to organize complex information, track task progress, and produce structured documentation.
• Basic data analysis awareness, with the ability to identify issues from data and user feedback and provide preliminary diagnosis.
• Strong execution capability, result orientation, and the ability to work in a fast-paced environment with multiple tasks in parallel.
• Fast learner, willing to quickly understand business processes, bot product logic, and local Malaysian business scenarios.

Preferred Qualifications

• Majors in Language, Marketing, Operations, Information Management, Computer Science, or Artificial Intelligence.
• Understanding of the Malaysian local market, customer service scenarios, finance, collection, e-commerce, or logistics scenarios.
• Experience with Voice bot, Chatbot, AI products, intelligent customer service, or LLM application projects.
• Experience in Malaysian localization operations, client communication, or project delivery.
• Familiarity with conversation flow design, intent design, prompt optimization, or user experience optimization.
• Experience in client-facing communication or cross-cultural collaboration.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.