Product Delivery – QA

Job Description

Key Responsibilities:

Carefully listen to and assess the AI bot’s voice to ensure it follows scripts accurately and sounds natural, with the right tone and emotion. This will be a big part of your day.

Perform thorough checks on how the AI bot interacts, making sure it meets our quality standards and pointing out areas for improvement.

Provide feedback and guidance to our external voice actors to help their recordings sound more natural and engaging.

Work closely with Product Delivery to share your feedback on the bot’s voice and overall performance. Complete your testing and evaluation tasks on time.

Depending on the team’s needs, you might help manage and give basic direction to external voice actors.

Occasionally, you might record your own voice for testing and development purposes.

Requirements

Qualifications:

1-3 years of professional experience.

Demonstrated experience in a call center environment, understanding call flow and customer interactions.

Experience supporting scripts or evaluating voice quality.

Strong attention to detail and a keen ear for nuances in voice and language.

Excellent communication and feedback skills.

Ability to work independently and as part of a team.

Nice to Have:

Familiarity with basic NLP/LLM concepts.

Previous experience in collection or telemarketing (at least 1 year), which can provide valuable insight into natural conversational flow and customer interaction.

A Big Plus:

Linguistic or computer science background.

Project experience related to LLM.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.