Procurement Manager (Telco)

Job Description

Source and procure global telecom resources including VoIP, SIP trunking, DID numbers, SMS A2P channels, and CPaaS / OTT / social messaging services.

Manage relationships with telecom operators, carriers, aggregators, and service providers, including onboarding, commercial negotiation, and performance management.

Negotiate pricing, commercial terms, and SLAs to ensure service stability, cost efficiency, and scalability.

Collaborate with product, engineering, and operations teams to support telecom resource integration, provisioning, and service issue resolution.

Manage and expand telecom supplier coverage across multi-country markets, including APAC, CIS, and Africa (e.g., Vietnam, Malaysia, Thailand).

Evaluate and develop new communication ecosystems and messaging channels such as LINE, Zalo, RCS, and other regional social messaging platforms.

Requirements

Requirements:

Bachelor’s degree or equivalent practical experience. 5+ years of experience in telecom procurement, vendor management, or carrier sourcing

Hands-on experience with VoIP, SIP trunking, SMS A2P, DID services, or CPaaS messaging platforms

Strong understanding of telecom procurement processes and global supplier ecosystems

Strong analytical thinking, negotiation, and problem-solving skills

Strong business acumen and execution-oriented mindset

Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Fluent in English. Ability to converse in Chinese will be added advantage.

Preferred Qualifications

Experience working in telecom operators (MNO / MVNO) is highly preferred

Experience in CPaaS, wholesale telecom, or telecom service provider environments

Strong-understanding of telecom provisioning, routing, and service delivery processes

Proven experience in supplier relationship management and contract negotiation

Experience supporting multi-country telecom operations across APAC, CIS, and Africa

Familiarity with CPaaS and messaging ecosystems such as LINE, Zalo, and RCS

Experience in telecom provisioning or operational coordination is an advantage

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.