Operation Specialist

Job Description

Design & build robots on schedule according to requirements, involving design scripts&flows/recording process/robot configuration/testing/SMS/program delivery of TTS modification and optimization, etc. ;

Coordinate and communicate with relevant resources of external resource pools to promote robot production or optimized solution execution;

Responsible for the health degree of delivered products; shorten the implementation time and the proportion of launch time; control the product delivery process reasonably; update feedback; synchronize to various business units in a timely manner;

Track and resolve exceptions; analyze relevant data; handle the test result of products; optimize delivery process and automated processing;

Collaborate with the team to complete other ad-hoc or important project deliveries, while assisting with other project issues; Engage in the formulation and implementation of plans for the operation of new products, including but not limited to the performance management and process optimization of the plans, etc. ;

Engage in functional analysis of products; evaluate product implementation experience and effect in a timely manner; promote continuous optimization and iteration of products based on reported problems and suggestions; optimize user experience;

Requirements

Bachelor’s degree or equivalent experience, 1-3 years of relevant industry experience;

Experience of product operations in the technology industry, be able to grasp the Internet-related products and platforms;

Ability to multitask with solid organizational and time management skills, strong collaborative personality & copy editing skills, strong team coordination ability, adaptability and logical thinking;

Have certain experience in voice product engagement and implementation; be able to build effective connections in multi-dimensional cross-team work;

Proactive attitude and positive stress tolerance;

Demonstrated integrity, honesty and trust in work engagement, strong work ethic with respect for the code of business conduct

Excellent execution, fast learner, self-driving without procrastination

Agile mindset to coordinate and iterate business, continuous learning and innovation ability;

Language requirement: Thai & English

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.