Operation Specialist

Job Description

About the Role

We are seeking a detail-oriented and proactive Operational Specialist to join our team remotely. In this role, you will play a key part in the design, delivery, and ongoing optimization of our voice automation products. You’ll collaborate closely with internal and external teams to develop innovative solutions, manage delivery timelines, and continuously improve operational efficiency. This is an exciting opportunity for someone passionate about technology, automation, and driving product excellence in a dynamic, fast-paced environment.

Responsibilities:

Design & Build: Develop and optimize robots, including scripting and Text-to-Speech (TTS) modifications.

Collaborate: Work with external teams to build and implement solutions.

Monitor: Track robot performance and ensure timely delivery.

Manage Delivery: Oversee product delivery, providing updates and ensuring alignment with teams.

Problem Solve: Track issues, analyze data, and improve processes.

Support: Assist with extra tasks, plan new products, and improve performance.

Improve Experience: Gather user feedback and optimize the product for better use.

Requirements

Who You Are:

Bachelor’s degree or equivalent work experience in a relevant field.

1-3 years of industry experience, particularly in technology or product operations.

Familiarity with Internet-related products, platforms, and automation tools, with experience in voice product implementation and engagement.

Strong organizational, multitasking, and time management skills.

Excellent team collaboration, adaptability, and logical problem-solving abilities.

Proactive, self-driven personality with the ability to perform well under pressure.

Fast learner with a commitment to continuous learning, innovation, and iterative improvement.

High integrity, strong work ethic, and respect for business ethics and conduct.

Mandarin is required.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.