HR Shared Services Specialist

Job Description

Act as the primary interface with our external payroll vendors (HRO), establishing SLA controls and seamless communication.

Review and approve monthly payroll logs prepared by the vendors, ensuring zero error margins in local tax withholdings, social security, and mandatory seasonal bonuses.

Guarantee that both vendors execute all mandatory statutory reporting perfectly.

Work with our regional HRBPs to support end-to-end employee lifecyle management.

Supervise the deployment, invoicing, and utilization of local benefits structures .

Consolidate data from both countries into unified interactive HR dashboards for global leadership review.

Maintain and continuously update regional data inputs (turnover, personnel costs, operational metrics) to feed our global HR dashboards.

Direct local onboarding documentation, background verification, contract management, and offboarding procedures for Brazil and regional setups.

Requirements

5+ years managing HR Operations, Department Personnel (DP), or Payroll Compliance in Latin America, ideally within B2B service, Tech or SaaS industry.

Payroll and HR operations experience in Brazil is a must

Exceptional capability to organize structured information, automate workflows, and handle complex spreadsheets without losing attention to detail.

Someone who takes absolute ownership from day one, communicates with absolute simplicity, and thrives when building processes from scratch.

Proven experience supervising and auditing external HRO vendors, rather than just doing manual data entry.

Fluency in English is mandatory (global reporting), Spanish is a plus

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.