Global Product Architecture Lead (Mandarin Speaker)

Job Description

We are looking for a Global Product Architecture (PA) Leader to lead our Product Architecture team. Reporting to the Head of the Platform Department, you will manage a global team of 10 to 20 people.

In this role, you will build a high-performing, cross-country team while keeping the technical depth to guide product decisions, challenge proposed solutions and delegate work effectively.

Responsibilities

• Lead and develop the global PA team, setting clear objectives, ownership and priorities across markets.
• Allocate resources and workload across countries so the right expertise supports the highest-priority business and customer needs.
• Drive team productivity through effective delegation, capacity planning and performance management, building a team that can make day-to-day technical decisions independently.
• Act as the technical authority on complex product architecture and AI solution challenges, leading root-cause analysis and resolution of model and product performance issues.
• Lead AI model evaluation and optimisation, setting up practical methods to monitor performance, identify gaps and turn evaluation results into improvement plans.
• Develop deep expertise across AI Rudder’s technology stack, especially ASR, NLU, LLM and conversational voice AI, and assess emerging AI technologies for product use.
• Translate business and customer requirements into scalable technical solutions, and review proposed architectures to make sure they are feasible and aligned with product capabilities.
• Identify recurring technical challenges across markets and turn them into standard solutions, best practices and reusable frameworks.
• Partner with R&D, Product Delivery, Customer Success and Commercial teams on complex enterprise use cases, including customer-facing technical discussions and product demos.

Requirements

Minimum Qualifications

• Bachelor’s degree or higher in Linguistics, Computer Science or a related field.
• At least 5 years of experience in AI product architecture, NLP or ASR data, with hands-on work on conversational or voice AI technologies such as ASR, NLU or LLM.
• At least 2 years of experience managing a team.
• Hands-on experience in AI model optimisation and in turning technical concepts into practical product solutions.
• Strong analytical and logical thinking.
• Proven ability to set up structure, prioritise work and delegate effectively.
• Excellent communication skills in English (our official working language) and Mandarin, as this role works closely with internal and external stakeholders in Greater China.
• Willing to travel for business.

Preferred Qualifications

• Experience with multilingual speech or language AI.
• Experience managing teams across multiple countries or time zones.
• Experience building model evaluation and performance monitoring methods.
• Experience in customer-facing technical discussions with enterprise clients.
• Experience creating standard frameworks or best practices used across teams or markets.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.