Global People Operations/SSC Specialist, Manila

Job Description

About the Role

We are hiring a SSC/People Operations Specialist to join our Global people Team, based in Manila. In this role, you will deliver global high-quality HR operational support, partnering with the HRBP, and cross-functional stakeholders to ensure a seamless employee experience — from onboarding through offboarding.

This is a great fit for someone who enjoys hands-on operational work, thrives in a multi-country environment, and wants to grow their HR career within a global function.

What You Will Do

Onboarding & Employee Experience

• Own end-to-end onboarding for new hires, and work with HRBP and act as the key point of contact for new joiners during their first weeks, ensuring a consistent, positive experience

Country Expansion & Vendor Management

• Support the initial HR setup for new countries entering the region
• Manage day-to-day communications and coordination with Employer of Record (EOR) vendors
• Track vendor deliverables and SLAs, escalating issues as needed

Employee Lifecycle & Data

• Manage employee lifecycle events including onboarding, internal transfers, and offboarding
• Maintain accurate employee records, assignment files, and HRIS data
• Track and audit visa, insurance, and assignment expiration dates; proactively flag renewals and required actions

Policy, Process & Knowledge

• Help develop and maintain HR policies, SOPs, and country-specific Q&A documentation, and spot process gaps and recommend improvements

Daily SSC Operations

• Handle day-to-day operational tasks and respond to employee inquiries in a timely, service-oriented way
• Escalate complex or sensitive issues appropriately while owning them through to resolution

Payroll Coordination

• Serve as the primary point of contact for external payroll and EOR vendors
• Audit payroll input data (new hires, salary changes, leave, terminations, business travels etc.) for accuracy before each cycle
• Coordinate issue resolution between the vendor and internal stakeholders; escalate discrepancies promptly

Requirements

What We’re Looking For

• Bachelor’s degree
• At least 3 years’ experience in HR operations or shared services, ideally supporting multiple countries
• Solid knowledge of Philippine employment practices; familiarity with other APAC (Malaysia, Thailand, Vietnam etc.) countries employment laws are good to have
• Hands-on experience with onboarding, offboarding, and employee data management
• Familiar working with EOR vendors and HRIS platforms
• Strong attention to detail and data accuracy
• Able to juggle multiple priorities and deadlines in a fast-paced environment
• English: excellent writing and communication skills; additional languages a plus (Mandarin: good to have)

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.