Customer Success Manager – BR

Job Description

• Technical Evangelism & Demos: Educate prospects on the business value of AI Rudder solutions through deep-dive, highly technical product demonstrations.
• Hands-on PoC/PoV Delivery: Own the execution of Proof of Concept (PoC) and Proof of Value (PoV) phases. You will write code, configure APIs, and build functional prototypes to solve specific customer business requirements.
• ROI Translation: Align our technical product capabilities with client needs to maximize and clearly articulate the customer’s financial return on investment.

Technical Deal Leadership: Take full technical ownership of the sales cycle. Identify exactly when and where to leverage internal niche specialists and engineering experts to accelerate deals.

• Pipeline Management: Concurrently manage multiple prospects and technical evaluations, effectively prioritizing tasks through close collaboration with cross-functional teams and partners.
• Market Engagement: Stay ahead of AI industry trends and represent the company by presenting at webinars, tech conferences, and marketing events.

Requirements

• Technical Aptitude (Must-Have): Strong technical expertise with the ability to understand APIs, system integrations, and software architecture. Comfortable working alongside engineers and troubleshooting technical solutions with customers.
• 3+ years of experience in a customer-facing technical role, such as Solutions Engineering, Pre-Sales, Technical Consulting, Product Management, Technical Customer Success, Solution Architecture, Professional Services, or Technical Project Management within a SaaS environment.
• Data Literacy: Strong business analytics skills with proficiency in SQL or other database query languages.
• Solution Scoping: Superior ability to scope complex technical solutions using existing architecture while constructively influencing our long-term product roadmap.
• Communication: Strong English communication skills (must have) with the ability to talk tech with developers and ROI with C-level executives.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.