Customer Success Manager

Job Description

1. You are a product evangelist with the ability to educate on the business value of AI Rudder solutions through detailed solution demonstrations of the value points.

2. You translate and align our products to maximize the customer’s ROI on value.

3. Identify where best to utilize specialists and experts in the sales cycle while taking a technical leadership role within the deal cycle.

4. Conduct PoC/PoV to help customers understand the solutions to their business requirements.

5. You will work on multiple prospects simultaneously prioritizing through engaged communication with other teams or through partners.

6. Keeping up to date on our technology, you will have a chance to present at webinars, conferences, or other marketing engagements

Requirements

1. 5+ years of one or more of the following: After-sales and Project experience in Software-as-a-Service solutions.

2. Strong technical background — proficiency in using large language model tools with basic ability in API integration.

3. Software background is to must-have, Key Account service experience is nice to have.

4. Project management, account management, problem-solving and analytics skills, service attitude, communication, and collaboration across teams.

5. Have business analytics experience; familiarity with SQL, Python or other database languages is a plus

6. Superior solution scoping abilities, using existing solutions and influencing new product development.

7. Thai native speaker and strong English communication (a must). The ability to natively communicate in an Asian language is a huge plus.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.