Customer Success Manager

Job Description

1. You are a product evangelist with an ability to educate on the business value of AI Rudder solutions through detailed solution demonstrations of the value points.

2. You translate and align our products to maximize the customer’s ROI on value.

3. Identify where to best utilize specialists and experts in the sales cycle while taking a technical leadership role within the deal cycle.

4. Conduct PoC/PoV to help customers understand the solutions to their business requirements.

5. You will work on multiple prospects simultaneously prioritizing through engaged communication with other teams or through partners.

6. Keeping up to date on our technology, you will have a chance to present at webinars, conferences, or other marketing engagements

Requirements

1. 3+ years of one or more of the following: After-sales / Project experience of Software-as-a-Service solutions.

2. Have Business Analytics experience and needs to know SQL or other database language.

3. Superior solution scoping abilities, using existing solutions and influencing new product development.

4. Strong English communication (a must). The ability to natively communicate in an Asian language is a huge plus.

About AI Rudder