Customer Success Manager

Job Description

Managing key account project management tasks such as preparing project workbook, client meeting presentation deck preparation, prepare usecaseand etc.

Accomplishing key account project deliverables such as data analytics work, key success metrics analysis, robot issue troubleshooting and etc.

Responsible and detailed in the task, can manage workload in a fast pace and pressure environment and can ensure the quality of the work delivered in the confirmed timely manner.

Requirements

2-3 years of experience in leading and managing teams in overseas markets

Successfully handled Key Account of IT/AI projects

Global strategic view, professional Mandarin and English communication

Strong in business data analytics skills, can solve issues independently

Responsible, hands on, and work harding

Working experience in AI or SaaS industry (nice to have)

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.