Conversational AI Quality Assurance Specialist MY

Job Description

We are looking for a Quality Assurance Specialist to ensure the quality of our AI voice and conversational automation solutions before they are released. You will work closely with Product, Engineering, Algorithm, Operations, and Customer Success teams to plan and execute testing, identify and track issues, verify fixes, and ensure products are ready for launch. You will also evaluate conversation quality, user experience, and localization in both Bahasa Malaysia and English, while continuously improving testing processes to deliver reliable and high-quality AI solutions.

Key Responsibilities:

• Responsible for testing voice/conversational robot products, including creating detailed, comprehensive, and well-structured test plans and test cases.
• Execute functional testing, scenario testing, regression testing, and pre-launch acceptance testing to ensure the robot meets quality standards before going live.

Identify, record, reproduce, document, and track issues, including clear issue descriptions, reproduction steps, impact scope, and priority assessment.

• Analyze real conversation performance, including intent recognition, response accuracy, conversation flow, language expression, and user experience.
• Be responsible for the final quality assessment of the robot and ensure all critical issues are resolved or have clear action plans before launch.
• Maintain effective communication with Product, Operations, Algorithm, and – — Engineering teams to drive issue investigation, resolution, and verification.
• Continuously improve testing methods and processes, and always look for the most efficient way to test while improving test coverage and delivery efficiency.
• Support Bahasa Malaysia and English testing materials, scripts, and localization review based on business needs.

Requirements

• Bachelor’s degree or equivalent practical experience.
• 2-3 years of QA experience in a fast-paced agile environment; experience with internet products, AI products, intelligent customer service, voice robots, or conversational robots is preferred.
• Strong problem identification, analytical thinking, and problem-solving skills.
• Collaborative, result-oriented, and able to multitask across multiple priorities while delivering high-quality results.
• Good test case design, defect management, and task management skills, with strong attention to detail.
• Strong sense of ownership and accountability for final delivery quality.
• Good cross-functional communication skills and ability to work effectively with different teams.
• Language requirements: fluent in Bahasa Malaysia and English; Mandarin communication skills are a plus.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.