Business Analyst

Job Description

1. Partner with Sales and CSM teams to understand client business processes, challenges, and goals.

2. Conduct in-depth research and analysis on client industries and operational models.

3. Identify improvement areas in existing voicebot strategies and suggest actionable enhancements.

4. Translate client needs into structured proposals and optimization strategies.

5. Support sales with solution design, business use case development, and pre-sales documentation.

6. Collaborate with internal product and delivery teams to ensure smooth implementation of proposed solutions.

7. Track performance metrics and analyze voicebot and customer engagement data to derive insights.

8. Help build playbooks, case studies, and industry-specific business scenarios.

Requirements

• Bachelor’s degree in Business, Engineering, Communications, or related field.
• 3+ years of experience in business analysis, consulting, customer success, or solution design—preferably in SaaS, BPO, or voice tech sectors.
• Strong analytical and problem-solving skills with business-oriented thinking.
• Ability to communicate clearly and persuasively in both English and Spanish.
• Experience working with sales/CS teams and/or directly engaging with clients.
• Familiarity with contact center operations, customer service workflows, or AI/automation solutions is a strong plus.
• Proficient in creating business reports, client-facing materials, and process documentation.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.