AI产品交付经理（越南）

Job Description

工作地点： 上海，必要时去越南出差

1. 方案设计与执行： 根据业务需求，主导设计voicebot/chatbot整体解决方案，协调内外部资源，推动机器人的开发、优化及上线部署。

2. 建设与管理本地团队： 组建、管理并培养越南本地化机器人运营/支持团队，包括但不限于招聘、培训、任务分配、绩效管理和团队激励。

3. 项目交付与健康管理： 确保项目在越南本地及跨区域的健康实施与高效交付，合理控制项目进度、成本与风险，定期向各业务部门及总部同步机器人效果表现及项目关键进展。

4. 本地运营与问题解决： 主导监控、跟踪并解决机器人在马来市场的运行异常；深入分析运营数据，持续优化本地化交付流程和用户体验。

5. 跨区域/跨文化沟通协调： 作为越南本地团队与总部及其他区域团队的核心桥梁，高效、清晰地进行双向沟通。准确理解并传达总部战略、产品需求与标准；同时，深入洞察并反馈越南本地市场的特殊需求、运营挑战及优化建议。

6. 产品迭代与优化： 基于越南本地运营数据、用户反馈及市场洞察，评估产品实施效果，总结问题并提出优化建议，推动产品的持续迭代升级，提升本地用户体验。

7. 跨团队协作与支持： 与全球产品、技术、运营等团队紧密合作，参与重要项目的交付，并协助解决其他项目在越南落地过程中的问题；参与新产品/功能的马来本地化运营计划制定与实施。

8. 知识传递与培训： 负责向越南本地团队进行产品知识、业务流程、运营规范及最佳实践的培训，确保团队能力与业务发展同步。

Location: shanghai

1. Solution Design & Execution: Lead the design of end-to-end voicebot/chatbot solutions based on business requirements; coordinate internal and external resources to drive bot development, optimization, and deployment.

2. Build & Manage Local Team: Assemble, manage, and develop the local Vietnamese bot operations/support team – including but not limited to recruiting, training, task assignment, performance management, and team motivation.

3. Project Delivery & Health Management: Ensure healthy implementation and efficient delivery of projects locally in Vietnam and cross-regionally; control project progress, cost, and risks appropriately; regularly update business units and headquarters on bot performance and key project milestones.

4. Local Operations & Problem Solving: Lead monitoring, tracking, and resolution of bot operational issues in the Vietnamese market; deeply analyze operational data and continuously optimize local delivery processes and user experience.

5. Cross-regional / Cross-cultural Communication & Coordination: Act as the core bridge between the local Vietnam team and headquarters/other regional teams to ensure efficient and clear two-way communication; accurately interpret and convey headquarters’ strategy, product requirements, and standards; while deeply understanding and providing feedback on local Vietnam market needs, operational challenges, and optimization suggestions.

6. Product Iteration & Optimization: Based on local operational data, user feedback, and market insights, evaluate product implementation outcomes, summarize issues, and recommend improvements; drive continuous iteration and upgrades to enhance local user experience.

7. Cross-team Collaboration & Support: Work closely with global product, technology, and operations teams; participate in major project delivery; assist in resolving issues encountered during other projects’ local deployment; contribute to the planning and execution of local operations for new products/features in Vietnam.

8. Knowledge Transfer & Training: Provide training to the local Vietnam team on product knowledge, business processes, operational standards, and best practices, ensuring team capabilities keep pace with business development.

Requirements

1. 学历与语言： 大学本科及以上学历。必须精通越南语（流利沟通），良好的英语沟通能力为加分项。

2. 专业经验：

• 优先： 2-3年及以上团队管理经验，具备良好的领导力、团队建设与人员发展能力。
• 必需：2年及以上Chatbot/Voicebot产品话术设计、流程搭建、项目管理或相关领域工作经验。具有LLM应用经验者优先。
• 必需：愿意并能够接受长期（2-3年）常驻越南工作；

3. 核心能力：

• 卓越的沟通协调与影响力： 具备出色的跨部门、跨地域、跨文化沟通协调能力，能在复杂环境中有效推动共识和项目落地。优秀的冲突管理能力。
• 强大的组织与时间管理： 能高效管理多任务、优先级和项目时间线。
• 分析与解决问题能力： 逻辑思维缜密，能基于数据分析定位问题根源并驱动解决。
• 结果导向与执行力： 强烈的目标感和责任心，执行力强，能克服困难确保目标达成。
• 文案与编辑能力： 能清晰、准确地撰写方案、报告和沟通文档。

4. 业务理解： 熟悉语音/聊天机器人产品的基本原理和实施流程，有实际参与或主导项目落地的经验。具备在多维度、跨团队环境中建立有效协作的能力。

5. 个人特质：

• 积极主动，高度自驱，能在最小监督下独立工作。
• 极强的适应能力和抗压能力，能在快节奏、多变化、多文化、分布式团队的环境中高效工作。
• 学习能力强，思维敏捷，具备持续创新和迭代优化的意识。
• 诚实守信，具备高度的职业操守，尊重商业行为规范。
• 对越南及东南亚市场文化有了解或浓厚兴趣者优先。

1. Education & Languages: Bachelor’s degree or above. Must be fluent in Vietnamese (conversational proficiency). Good English communication skills are a plus.

2. Professional Experience:

• Preferred: 2–3+ years of team management experience with strong leadership, team building, and people development skills.
• Required: 2+ years of experience in chatbot/voicebot script design, flow building, project management, or related fields. Experience with LLM applications is a plus.
• Required: Willing and able to be based in Vietnam for a long term (2–3 years).

3. Core Competencies:

• Excellent communication, coordination, and influencing skills – outstanding cross-department, cross-region, cross-cultural communication and collaboration abilities; can effectively build consensus and drive project delivery in complex environments. Strong conflict management skills.
• Strong organization & time management – ability to efficiently manage multiple tasks, priorities, and project timelines.
• Analytical & problem-solving skills – logical thinking; ability to identify root causes based on data and drive solutions.
• Results-oriented & execution-driven – strong sense of ownership and responsibility; able to overcome obstacles to achieve goals.
• Writing & editing skills – able to write clear, accurate proposals, reports, and communication documents.

4. Business Understanding: Familiar with the basic principles and implementation processes of voice/chatbot products; hands-on experience participating in or leading project deployment. Ability to build effective collaboration in multi-dimensional, cross-team environments.

5. Personal Attributes:

• Proactive and self-driven; able to work independently with minimal supervision.
• Strong adaptability and resilience; able to work effectively in a fast-paced, changing, multi-cultural, distributed team environment.
• Quick learner, agile thinker; continuous innovation and iterative improvement mindset.
• Honest and trustworthy; high professional integrity; respects business conduct norms.
• Knowledge of or strong interest in Vietnamese and Southeast Asian market culture is a plus.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.