解决方案架构师

Job Description

About the Role:

As a Presales & Delivery Architect, you will serve as the critical bridge between our sales efforts, our Shanghai-based R&D team, and our global clients. You will be at the forefront of understanding unique client system needs and developing comprehensive AI solutions to address their pain points.

This role requires a highly tech-savvy individual. Not only will you drive the RFP/RFI cycles and design the architecture, but you will also take ownership of the on-premise deployment phase, traveling internationally to face clients and ensure successful onsite project delivery. You will work closely with Shanghai R&D to translate field challenges into product improvements.

Roles and responsibilities:

1. Solution Architecture & On-Premise Design: Collaborate with the sales team to gather client requirements and design customized, highly reliable on-premise AI architectures. Evaluate hardware sizing (including GPUs), network topology, storage, and container orchestration strategies to ensure high availability (HA) and disaster recovery (DR).

2. R&D Collaboration: Based in Shanghai, you will work hand-in-hand with the local R&D and engineering teams, relaying onsite deployment challenges, architectural feedback, and feature requests back to the R&D team.

3. Global Onsite Delivery & Implementation: Travel internationally to client sites to lead the physical or virtual deployment of our AI solutions. Act as the primary technical contacts during the installation, configuration, and integration phases, ensuring a smooth transition from presales design to live production.

4. Proposal Proposition & Security Compliance: Drive technical responses for RFPs and RFIs. Coordinate with cross-functional teams (DevSecOps, Privacy) to deliver polished answers to customer Security & Compliance questionnaires, with a specific focus on on-premise data security and air-gapped environments.

5. Systems Integration & Troubleshooting: Deep-dive into complex client environments to integrate our AI solutions with existing enterprise components (Gateways, Databases, Active Directory, Telephony systems) Troubleshoot complex deployment issues on-site.

6. AI Optimization: Support the optimization of voice assistants and chatbots within the deployed environment. Assist in tracking performance metrics (WER, TTFT) in client-specific, on-premise scenarios.

Requirements

1. Professional Background: Proven experience in a presales or technical consulting, or solutions architect role, with a focus on technical solutioning for 5+ years or so.

2. Educational Background: Degree in Computer Science, Systems Engineering, Data Science, AI, or a related technical field.

3. Systems Engineering: Strong technical background in system components such as gateway, message queue, caching, database, and etc.

4. Cloud Proficiency: Strong experience with one of the major CSP technologies, including but not limited to AliCloud, AWS, GCP, Azure and etc.

5. AI Interest: Knowledge in Generative AI, LLMs, ASR and TTS. Familiarity with deploying models locally (e.g., vLLM, Triton) is a massive plus.

6. VoIP and Contact Centre Integration: Understanding of VoIP and contact-centre concepts, including SIP, RTP, SIP trunking, and call routing. Familiarity with integrating Voice AI solutions with platforms such as Genesys, Avaya, Cisco, or similar contact-centre systems is preferred.

7. Mobility & Languages: Stationed in Shanghai and willing to travel globally for onsite project delivery(~20% travel). Fluent in Mandarin and excellent business/technical English to communicate effectively with global clients.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.