Revenue Support

Job Description

• Technical Q&A & Support: Serve as the frontline technical point of contact. Diagnose and troubleshoot issues related to system anomalies, integrations, and product capabilities
• Self-Service Enablement: Build out comprehensive knowledge bases and self-service support materials to empower customers to resolve common issues independently
• Customer Retention: Proactively monitor account health, ensure consistent value delivery
• Data Analysis & Optimization: Analyze operational data to identify where an AI logic flow needs adjustment
• Product Feedback Loop: Act as the voice of the customer by consolidating user feedback and feature requests to share with internal product and engineering teams

Requirements

• Industry Experience: Proven background working in Customer Support, Customer Success, or a technical client-facing role within the SaaS and/or AI industries
• Experience Level: 3–5 years of relevant experience in Customer Success, Customer Support, Technical Account Management, or similar client-facing roles within SaaS and/or AI companies
• Problem Solving & Temperament: High emotional intelligence with a proven ability for problem-solving through technical roadblocks, maintaining composure, and guiding users clearly
• Technical Aptitude: Familiarity with APIs, webhooks, and software integration concepts to effectively guide users through technical setups
• Attention to Detail: Highly meticulous and organized, with a strong capability to manage data accurately without oversight
• Language Skills: Professional fluency in English and Indonesian (both written and spoken) to manage local client and internal communications, Mandarin is a plus

About AI Rudder