Product Enablement

Job Description

• Design and develop conversational scripts and dialogue flows for AI/chatbot interactions.
• Lead robot testing initiatives to ensure seamless functionality and identify potential issues.
• Analyze robot performance metrics and implement optimizations for enhanced user experience.
• Train and guide voice talent to ensure accurate script delivery and behavioral alignment with design intent.

Requirements

• Bachelor’s degree or equivalent; 1-3 years of experience in dialogue design, conversational AI, or related fields.
• Experience in product operations within the tech industry, with familiarity in internet-based platforms and AI-driven solutions.
• Prior call center experience (preferably in telemarketing or collections) is a plus.
• Exceptional verbal and written communication skills.
• Strong learning agility and proactive attitude toward innovation.
• Language proficiency: Fluent in Bahasa and English/Mandarin.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.