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Operations Specialist

Jun 24, 2026

Job Description

Create detailed, comprehensive, and well-structured test plans and test cases for our voice robots.

Identify, record, document, and track issues.

Maintain high-level communication with the team on test results.

Be accountable for the final assessment of the voice bot and make sure of its qualifying before going live.

Continuously improve the testing sequence and process where possible.

Requirements

Bachelor’s degree or the equivalent.

ideally having 3 years of experience as QC in a fast-paced agile environment.

Strong problem-identification and solving skills.

Result oriented.

Collaborative and can multi-task on a number of priorities.

Strong analytical thinking and good at task management with attention to detail.

Language requirements: Good English & Malaysia Bahasa.

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.​

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.​

When AI talks to people, it has to feel human. That’s what we build.​

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