HRBP-MY

Job Description

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

About This Role

You will be the sole HR representative in Malaysia, owning both strategic HR partnership and hands-on HR execution locally.

As the sole HR representative in Malaysia, you will partner with local Tech and Revenue leaders while owning hands-on HR execution across recruitment, onboarding, performance, employee relations, compliance, and culture initiatives, reporting directly to the HR Director.

Location: Kuala Lumpur, Malaysia

Work arrangement: On-site

If you are looking for:

• High autonomy and trust – real ownership, not just execution
• Process creation & improvement – create and improve HR processes as the business scales locally and globally
• Strong encouragement for growth – room to learn, experiment, and grow with the company
• Global exposure – work with stakeholders across regions and cultures
• A fast-growing, tech-driven industry – be part of an AI-led business shaping the future of work

What You’ll Do

Strategic Partnership — Work side-by-side with business leaders to translate business strategy into people initiatives. Advise on org design, workforce planning, and team effectiveness of Tech and Revenue teams, including Engineering/Product and Sales/Customer Success/Product Delivery functions.

Talent Acquisition — Lead hiring for both tech and commercial roles, and build pipelines in the competitive AI/SaaS talent market.

Performance & Compensation — Drive OKR/KPI cycles, performance reviews. Partner on incentive plans.

Organization Development — Design onboarding programs that ramp new hires fast. Facilitate leadership development, team-building, and succession planning. Champion culture as the Malaysia team scales within a fast-growing global AI company.

Employee Relations & Compliance — Handle complex ER cases with discretion. Ensure local HR practices are aligned with Malaysian employment regulations and internal policies. Maintain clean HR data and dashboards.

Requirements

What You Bring

Must-haves:

• 5～8 years HR experience, including experience in both recruitment, and HRBP role
• Technology / SaaS / internet / startup company background — you understand how tech and commercial teams operate
• Proven experience hiring tech and commercial roles in fast-paced environments.
• Comfortable operating as the sole local HR representative while partnering with regional/global HR teams.
• Strong knowledge of Malaysian labor law and employee relations
• Data-driven mindset — metrics over gut feelings
• Fluent in Bahasa Malaysia and professionally proficient in English.

Nice-to-haves:

• Experience with OKR, KPI, or structured performance management frameworks.
• Hyper-growth startup (Series A–C) experience
• Hands-on use of AI tools in HR workflows
• Bachelor’s in HR, Business, Psychology, or related field

What You’ll Get

• Competitive base salary + performance bonus
• Shape the People function at a cutting-edge AI company
• Direct impact on building a fast-growing teams
• Collaborative, international team culture
• Learning budget and professional development support

About AI Rudder