HR Business Partner, Commercial

Job Description

This role is a strong fit for someone looking for:

• High autonomy and trust — real ownership, not just execution
• Process creation and improvement — the opportunity to build and improve HR processes as the business scales locally and globally
• Strong growth opportunities — room to learn, experiment, and grow with the company
• Global exposure — collaboration with stakeholders across regions and cultures
• A fast-growing, tech-driven industry — the chance to be part of an AI-led business shaping the future of work

What You’ll Do

Talent Acquisition: Lead end-to-end recruitment for Commercial functions. Build strong talent pipelines in the competitive AI and SaaS talent market while delivering an excellent candidate experience.

Strategic HR Partnership: Partner closely with Commercial leaders to translate business goals into effective people strategies. Advise on organization design, workforce planning, team effectiveness, and people-related decisions across Commercial functions.

Performance and Compensation: Drive OKR/KPI cycles and performance review processes. Partner with business leaders and HR leadership on performance calibration, incentive plans, sales commission frameworks where applicable, and compensation-related initiatives.

Organization Development and Culture: Design and enhance onboarding programs to accelerate new hire success. Support leadership development, team effectiveness, succession planning, employee engagement, and culture initiatives as the Commercial organization continues to scale.

Employee Relations and Compliance: Handle employee relations matters with professionalism, discretion, and sound judgment. Ensure HR practices comply with Malaysian employment legislation and company policies. Maintain accurate HR data, reports, and dashboards to support data-driven decision making.

Requirements

Must-Haves

• 3–5 years of HR experience, including both recruitment and HRBP responsibilities
• Experience in a technology, SaaS, internet, or startup environment, with a strong understanding of how commercial teams operate
• Proven experience hiring commercial roles in fast-paced environments
• Ability to operate independently as the sole local HR representative while partnering with regional and global HR teams
• Strong knowledge of Malaysian labor law and employee relations practices
• Data-driven mindset, with the ability to use HR metrics to support decisions
• Full fluency in English

Nice-to-Haves

• Experience with structured performance management frameworks
• Experience in a high-growth startup environment
• Hands-on experience using AI tools in HR workflows
• Fluency in Mandarin

About AI Rudder

AI Rudder is an AI product company transforming how business communicate to their customers.

We launched in 2019 with one of the world’s first enterprise-grade AI voice agents: built to hold real, intelligent conversations, not just play back scripts. Today, we serve over 500 enterprises across 20+ countries, processing 50 million calls every day and having delivered more than 8 billion calls to date. Our customers range from fast-growing startups to large enterprises.

When AI talks to people, it has to feel human. That’s what we build.

How We Work

AI-first: AI isn’t a tool we reach for. It’s the default we start from. Every team, every workflow: AI-first.

Global Collaboration: We operate globally and work as one team. Distance is a logistics problem, not a cultural one. We build the habits that make distributed teams actually work

Communication Principle: Simple, Trust, Transparent. We remove unnecessary complexity so people can focus on what matters most.

What We Offer

• Learning & Development: Continuous learning through real projects, knowledge sharing session, mentorship, and cross-functional collaboration.
• Performance Recognition: Regular performance reviews, feedback, and opportunities for career progression.
• Global Exposure: Collaborate with international teams, global rotations, and work with global enterprise customers.
• Meaningful Impact: Build AI solutions that create real value for businesses around the world.
• Ownership & Autonomy: Freedom to take initiative and drive outcomes.
• Team Engagement: Team Building, Local & Global Gatherings & Local Events Celebration

AI Rudder is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants.