Automate high-volume collections and ensure full regulatory compliance. Unlock operational efficiency while improving contact rates, recovery performance, customer experience, analytics visibility, scalability, and cost control at enterprise scale.
Get a DemoPTP rate improvement
Contact Rate Improvement
Payment Rate Improvement
Agent cost saving
Borrowers are difficult to reach across channels, leading to low right-party contact (RPC) rates and inconsistent recovery outcomes.
Scaling agent teams increases salary, training, and overhead expenses, especially during peak periods.
Human agents can only handle a fixed volume of calls per day, resulting in delays, long queues, and missed follow-ups.
Manual interactions increase the risk of non-compliant scripts, inconsistent tone, and incomplete documentation.
Lack of structured insights from calls and messages prevents accurate strategy improvement and segmentation.
AI can contact thousands of borrowers simultaneously, day or night, improving reach, PTP rates, and follow-up consistency.
Deliver empathetic, natural conversations that increase borrower engagement while ensuring script consistency and compliance.
Every interaction follows approved scripts, with full audit trails, minimizing regulatory and operational risks.
AI captures and analyzes borrower responses, sentiment, and outcomes to help refine segmentation and improve recovery rates.
Automate repetitive tasks to reduce manual workload, lower operational costs, and let agents focus on complex, high-value cases.
Managing large-scale collections is complex, from reaching thousands of customers daily to ensuring compliance and protecting sensitive data. AI Rudder’s Solution delivers a smarter, faster, and more efficient way to recover payments while reducing operational costs and maintaining high security standards.
With AI-powered automation, you can:
AI Rudder doesn't just automate calls, it captures critical data points that power smarter decision-making and higher recovery rates. Our AI engine analyzes every interaction in real time, enabling collection teams to build precise, adaptable, and high-performing strategies.
Extracts key borrower details such as payment dates, amounts, commitments, excuses, & dispute information, with high accuracy and structured output
Identifies borrower intention (willing to pay, cannot pay now, dispute, etc.) to prioritize cases & adjust escalation paths.
Automatically detects verbal PTP commitments, captures the exact commitment date, and logs it into your system.
AI classifies reasons like "salary not received", "lost job," "wrong amount", helping teams refine messaging & timing.
Detects risky language, missing scripts, or compliance deviations in real time.
Automatically produces a concise, structured call summary, key points, borrower commitments, objections, and next steps without manual effort.
Automate outbound and inbound KYC verification calls with natural, human-like conversations. AI Rudder’s Voicebot confirms customer identity, validates information, collects missing data, and guides users through verification steps in real time, reducing manual workload, improving accuracy, and accelerating compliance processes at scale.
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Engage customers instantly across WhatsApp, web, and mobile apps to collect required verification data and guide them through complete KYC flows without human intervention. The chatbot validates information, flags inconsistencies in real time, and ensures secure, compliant, and frictionless digital onboarding.
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Centralize and automate your entire KYC and information-checking operation with omnichannel workflows, real-time agent assist, intelligent routing, and seamless bot-to-human escalation. AI Rudder’s contact center solution accelerates verification cycles, ensures compliance, reduces manual workload, and delivers consistent, secure KYC experiences across every customer touchpoint.
Learn MoreVoice collection robots can be programmed to call and send automated reminders to borrowers who have an upcoming personal loan payment. This helps borrowers stay on track with their loan repayments and reduces the risk of late or missed payments.
Collection voice robots can handle multiple calls at the same time and at any given hour, making the collection process more efficient and cost-effective for lenders. This automation ensures faster communication with borrowers and helps recover outstanding loan payments.
The voice collection robot can be customized to use the borrower's name and other personal details, making the call more personalized and engaging. This personal touch can help improve the borrower's experience and potentially lead to a higher success rate in collecting loan payments.
Engage customers through natural, empathetic conversations across voice and chat. Automate payment reminders, follow-ups, and negotiations with human-like tone and responsiveness to improve recovery rates.
Communicate effortlessly with customers in their preferred language. AI Rudder’s multilingual support enables consistent, culturally adaptive engagement across diverse regions, enhancing reach and customer trust.
Ensure every interaction meets regulatory, operational, and brand standards with AI-driven quality monitoring. Detect risks early, maintain consistency, and uphold compliance effortlessly across all conversations.
Voice collection robots adhere to a consistent script and follow specific collection guidelines, ensuring that your collection efforts remain compliant with regulations. This minimizes the risk of human error and potential penalties for violating collection laws.
The voice collection robot can collect and analyze data from calls made to borrowers. This information can be useful in identifying patterns and trends that can help improve the success rate of future collection efforts.
Collection voice robots are easily scalable, as they can handle a large volume of calls without requiring significant additional resources. This makes them ideal for growing businesses or financial institutions that may see fluctuations in lending and collection activities.
Leading collection teams use AI Rudder to build highly adapted, data-driven outreach strategies that improve PTP rates, increase recovery, and reduce operational costs. Below is an example of how our clients optimize their collection workflow using our AI Voice Bot and Omnichannel automation.
They adopted AI Rudder’s automation for multichannel collection to improve reach and reduce agent costs.
They applied AI bots to automate collections, reduce costs, and stabilize payment performance.
They partnered with AI Rudder to digitalize collection operations using localized AI robots integrated with their environment.
They improved call efficiency and conversion using AI predictive dialers for outbound campaigns.
Bank Neo Commerce scaled collections using AI Rudder’s Interaction Robot, IVR, and PDS, enabling tailored scripts, automated flows, and multichannel follow-up, improving efficiency, reducing labor needs, and enhancing repayment performance during rapid growth.
