AI Rudder helps telecom operators streamline high-volume B2C and B2B interactions through intelligent voice, chat, and contact center automation. Enhance service delivery, reduce operational costs, and deliver faster, smarter engagement across all customer and enterprise channels.
Get a DemoAutomation rate for common telco inquiries
Reduction in AHT for billing & tech support
Improvement in SLA compliance for enterprise clients
Lower call volumes during outages & billing cycles
Telcos can leverage AI Rudder to enhance and scale their enterprise offering, providing advanced automation tools that strengthen their service portfolio.
AI Rudder helps telcos improve customer experience, accelerate support, and automate repetitive tasks in the B2C segment. Our AI agents can operate across voice, chat, and omnichannel flows to handle millions of interactions efficiently.
Centralize automation for core telco workflows, billing inquiries, plan management, SIM activation, prepaid/postpaid processes, technical troubleshooting, and network outage communication,all through one AI ecosystem that operates across voice and digital channels.
Design Voice Bots and Chat Bots specifically for telecom use cases such as data usage inquiries, roaming activation, tariff plan explanation, bill shock prevention, port-in/port-out status, enterprise service tickets, and fraud alert verification , all without writing a single line of code.
Automate routing and business logic tailored for telco operations, including enterprise SLA handling, NOC escalations, KYC/identity verification, service provisioning checks, and troubleshooting flows for broadband, mobile data, and VoLTE/VoWiFi issues.
Connect bots, omnichannel messaging, live agents, and telco QA systems into one unified environment, enabling seamless bot-to-human transitions for complex tasks like billing disputes, retention negotiations, enterprise service escalations, or outage-related queries.
Equip agents with real-time AI Assist that surfaces recommended responses for technical issues, retrieves network status, checks service availability by location, summarizes customer history, and analyzes sentiment , accelerating first call resolution and improving accuracy.
Automatically review 100% of customer interactions to detect compliance issues (such as mandatory disclosure requirements), identify misinformation (e.g., incorrect plan details), and surface retraining needs for agents handling billing, retention, and technical support flows.
Run large-scale, telecom-specific communication across outbound and inbound channels, including:
All delivered over SMS, WhatsApp, Viber, LINE, RCS, and voice at telco scale.
Reduce call center congestion, improve first-call resolution for technical issues, decrease churn in prepaid/postpaid segments, accelerate enterprise ticket handling, increase upsell/ARPU opportunities, and maintain strong compliance , all with automation built for high-volume telco operations.
Telemarketing
Telesurvey
Customer Retention
Omnichannel Engagement
Bill Reminder
Customer Service
Payment Collection
Quality Assurance
Megacable transformed plan upgrade campaigns using AI Rudder’s Voice Bot, automating 50,000+ daily calls with same-day script updates and real-time metrics, replacing costly manual dialing with a high-efficiency telemarketing engine.
