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INDUSTRY LOGISTIC

Deliver Not Just Packages,
But Better Experiences

Empower your logistics operations with AI-driven automation that streamlines communication, enhances customer engagement, and drives operational efficiency at scale.

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AI Rudder's Impact on Logistic Engagement

100%

Handled 24/7 inquiry

100%

Successful delivery confirmation rate

30%

Increase in first-attempt delivery success

70%

Reduction in agent workload

Deliver Faster, Smarter, Better

Human-like
Scalable
Cost Effective
Consistent
Consistent

How Our AI Transforms Logistic Industry

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Revolutionize Logistics Communication with Human-Like Voice Automation

AI Rudder Voicebot empowers logistics and supply chain companies to automate customer interactions across shipment tracking, delivery coordination, and support with natural, human-like voice conversations. Deliver faster, more reliable communication at scale, while maintaining accuracy, trust, and data security.

  • Engage customers with natural, responsive voice interactions that keep them informed throughout the delivery journey.
  • Automate high-volume workflows such as delivery notifications, shipment status updates, missed-delivery follow-ups, and pickup confirmations.
  • Protect data and maintain compliance with enterprise-grade encryption, monitoring, and governance controls across all voice interactions.
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Smarter, Faster Logistics Communication Through AI Chat Automation

AI Rudder Chatbot enables logistics companies to provide fast, intelligent support across web, mobile, and messaging channels. Improve delivery coordination, reduce response times, and enhance customer satisfaction all while ensuring data security, reliability, and trust.

  • Engage customers and partners anytime, anywhere with personalized, conversational chat experiences across all digital channels.
  • Automate high-volume logistics interactions such as shipment tracking, delivery scheduling, order status updates, and pickup requests, reducing operational workload.
  • Protect operational and customer data with enterprise-grade compliance, encryption, and audit-ready controls to ensure safety and reliability.
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Level Up Logistics Operations with an AI-Powered Contact Center

AI Rudder AI Contact Center (AICC) & Omnichannel unifies voice, chat, and digital channels into one intelligent platform built for logistics and supply chain businesses. Empower agents, optimize communication, and deliver seamless, real-time support, all while maintaining efficiency, transparency, and security.

  • Engage customers, drivers, and partners seamlessly across voice and chat with consistent, natural conversations
  • Automate key processes such as shipment updates, delivery confirmations, and issue resolution
  • Empower agents with real-time AI insights, sentiment detection, and smart recommendations
  • Safeguard logistics & user data with enterprise-grade compliance, encryption, and auditable AI workflows
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Empower Your Logistics Team to Build Its Own AI Agents

With AI Rudder BotLab, logistics companies can design, train, and deploy AI agents tailored to their operations , from shipment tracking and delivery coordination to customer inquiries and partner communication. Build intelligent agents that understand your logistics workflows, improve operational efficiency, and deliver real-time, personalized customer experiences at scale all with our no-code platform.

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Transform COD Operations with AI-Driven Automation

Cash on Delivery plays a critical role in logistics performance, affecting both cost structure and customer experience. AI Rudder’s COD Voice Robot streamlines the entire COD lifecycle through intelligent automation, helping logistics companies reduce costs, boost efficiency, and increase customer satisfaction simultaneously.

Practical Applications in Logistics Scenarios

The AI Rudder COD robot integrates deeply into the core operations of logistics companies, addressing pain points in traditional manual processes.

Pre-Delivery Verification

Before dispatching goods, the robot makes outbound calls to confirm customer availability (e.g., whether they are at home, preferred payment methods), reducing "ineffective deliveries" (e.g., missed pickups) and associated repeated transportation costs.

Exceptional Order Handling

For failed deliveries (e.g., incorrect addresses, customer missed calls), the robot automatically initiates follow-up contacts to quickly coordinate rescheduling or returns, boosting the efficiency of handling exceptional orders.

Customer Communication Optimization

Through personalized voice interactions (supporting local accents and friendly tones), it enhances customer trust and increases COD payment success rates.

Other Use Cases

Delivery Confirmation

Delivery Confirmation

Shipment Notification

Shipment Notification

Omnichannel Engagement

Omnichannel Engagement

Customer Service

Customer Service

Shipment Tracking

Shipment Tracking

Delivery Verification

Delivery Verification

Customer Feedback

Customer Feedback

Return Request

Return Request

Case Study

Let Us Transform Your Logistic Operations

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