Business Outcome SLAs & Compliance
AI-driven workflows ensure every interaction follows client-specific guidelines, audit trails, and regulatory requirements.
INDUSTRY
BPO
Empowering BPOs with Intelligent Automation
AI Rudder enables Business Process Outsourcing companies to transform efficiency and performance with AI-powered voice, chat, and contact center solutions. Enhance customer interactions, boost agent productivity, and deliver measurable business impact at scale.
Get a DemoAI Rudder's Impact on BPO Engagement
90-100%
Interaction Coverage for Quality Monitoring
30-50%
Improvement in First-Call Resolution (FCR)
95%+
Increase in Agent Productivity
15-25%
CSAT Score Improvement
Why Choose to Partner with AI Rudder
How Our AI Transforms BPO Industry
AI Rudder empowers BPOs to deliver consistent, high-quality outcomes across every client and campaign. With automation, optimization, and real-time intelligence, your teams achieve stronger performance while maintaining strict SLAs and compliance standards.
Improve Agent Utilization
Automate repetitive tasks and augment agents with real-time recommendations, enabling higher productivity per headcount.
Multi-Client Operations Made Simple
Manage diverse clients in one unified platform with configurable rules, domains, workflows, and reporting.
Smarter Campaign Management
Optimize outbound and inbound campaigns with AI-driven prioritization, dynamic routing, and performance insights.
Collections, Telemarketing, Support & Back Office
Deploy specialized AI agents for collections, sales, verification, customer support, and administrative tasks, scaling efficiently across functions.
Increase Revenue per Agent / per Client
Enhanced efficiency, faster outcomes, and higher conversion rates drive measurable returns across each program.
How Our AI Transforms Insurance Industry
Redefine policyholder engagement without losing the personal connection
AI Rudder Voicebot enables insurers to streamline customer communication across claims, policy management, and renewals through intelligent, human-like voice automation. Enhance responsiveness, improve customer satisfaction, and ensure data security , all while keeping operations efficient and compliant.
- Engage policyholders naturally with 24/7 conversational voice experiences that feel personal and responsive.
- Automate high-volume interactions such as claim status updates, premium reminders, and coverage inquiries to improve operational efficiency.
- Drive proactive customer follow-ups with AI agents that ensure timely engagement and smoother policyholder journeys.
- Maintain trust and compliance through enterprise-level security, encryption, and continuous monitoring safeguards.
Transform Insurance Conversations with Intelligent Automation
AI Rudder Chatbot enables insurers to deliver fast, intelligent support across web, mobile, and messaging channels. Strengthen policyholder relationships, reduce response times, and boost operational efficiency while maintaining full compliance, privacy, and trust.
- Engage policyholders anytime, anywhere with personalized, conversational chat experiences across all digital channels.
- Automate high-volume workflows including claim submissions, policy inquiries, premium payments, and coverage updates to lighten agent workload.
- Protect customer data with enterprise-grade compliance frameworks, strong encryption, and audit-ready security controls.
Level up Insurance Service with an AI-Powered Contact Center
AI Rudder AI Contact Center (AICC) & Omnichannel brings together voice, chat, and digital channels into one intelligent platform designed for insurers. Empower agents, streamline workflows, and deliver faster, more personalized policyholder experiences all while ensuring compliance, privacy, and control.
- Engage policyholders seamlessly across voice and chat with consistent, natural conversations
- Automate routine processes such as claim status updates, policy verification, and premium reminders
- Empower agents with real-time AI insights, sentiment detection, and smart recommendations
- Ensure regulatory compliance and data privacy with secure, auditable AI workflows
Quality Improvement (QI) as the Best Agent Assist for Your Team
AI Rudder's AI Contact Center (AICC) provides powerful Agent Assist capabilities that support your team during every customer interaction , whether through voice or chat. Agents receive real-time insights, suggested responses, instant knowledge retrieval, and compliance reminders, enabling them to work faster, smarter, and more accurately across all client workflows.
Key Benefits
AI delivers context-aware next-best-action suggestions during customer conversations, helping agents manage complex client processes such as billing, customer support, sales, retention, collections, and more, with greater speed, consistency, and accuracy.
How BPOs Can Unlock the Full Potential of the AI Rudder Ecosystem
Unified Voice + Digital Automation
Across bots and human agents
BotLab for Custom AI Agents
Voicebot & Chatbot available
Smart Workflow Engine
Handling routing, logic, and escalation
AICC Integration
For smooth bot-to-human transitions
AI-Powered Agent Assist
For real-time suggestions & summaries
AI-Driven Quality Assurance
With 100% interaction coverage
Scalable Omnichannel Campaigns
Across all major channels
Improvement in Many Aspect
Improved Productivity, Lower Costs & Better SLA Performance
Case Study
Leading Philippines Shared Services & BPO Provider
BPO / Shared Services
|
Philippines
|
3,000+ employees
AI CONTACT CENTER
Voice AI Robots
AI Rudder Supercharges a Top Philippines BPO’s Customer Operations with Scalable AI Automation
This BPO partnered with AI Rudder to automate high-volume outbound calls, improve agent productivity, enhance QA, and deliver omnichannel engagement using Viber and WhatsApp.
>10K/Day
Automated outbound calls
40-60%
Increased agent talk time
15%
Improved contact rate
100%
QA coverage & faster coaching