AICC - AI Contact Center
Enhance your customer experience with our all-in-one contact center solution.
Traditional methods of customer service are becoming unsustainable in the face of rapid digitalisation, made worse by a limited workforce. As a result, call centres have scrambled to add new functionalities, creating complicated systems that are difficult to use and expensive to manage and maintain.
The Solution?
An integrated platform that unifies all voice assistants, chatbots, quality assurance, and predictive dialing system (PDS) in one place no matter where the conversation started
With AICC, you can create seamless customer interactions with calls, messages and OTT chats all in one cloud-based call centre platform. Deploy the best solution for agents and managers with powerful integrations that empower your team to supercharge customer experiences.
All-in-one contact center powered with AI
Manage your call centre from one place
Manage your communications, get real-time productivity dashboard report, monitor and analyse customer interactions from a centralised platform.
Make every conversation a seamless experience
Deliver and manage the information chain effectively across every conversation no matter the channel on a central platform.
Predictive dialing system
Optimise your operations by automating bulk calling, filtering out busy lines, voicemails, unanswered calls, and only connecting answered calls to agents to boost efficiency.
Scale effortlessly
Make and respond to thousands of concurrent calls at the same level of service without creating more work for agents for both inbound and outbound communications.
Rapid return on investment
Deploy and customise your AI voice assistants in just a few weeks – pay only for what you need with no fixed fees.
World-leading technology
Our AI is able to process human conversations, receive and interpret customer intent and communicate at scale to a level of near-human intelligence.
Read Success Story
