AI Rudder and AmBank Lead the Way in Malaysian Banking with Voice AI Automation
Kuala Lumpur, August 13, 2024 — AI Rudder, a leading voice AI technology provider globally, has partnered with AmBank, a prominent financial institution in Malaysia, to pioneer the integration of Voice AI automation into the banking industry’s operational ecosystem. This collaboration positions AmBank as the first large Malaysian financial institution to adopt such advanced technology, significantly enhancing its customer service capabilities.
At AI Rudder, we’re dedicated to propelling AmBank forward with our Voice AI solutions, transcending conventional banking interactions to forge a conversational banking model that is strategic and deeply customer-centric. Our AI advancements are meticulously engineered to enrich customer experiences, knitting seamlessly with AmBank’s current channels to deliver services that are both natural and efficient—while never sidelining the quintessential value of human touch. Our technology empowers AmBank to offer intuitive, data-informed, personalized service that adheres to stringent security and privacy standards.
Aaron Loo, AmBank’s Managing Director of Retail Banking, shared his excitement about the partnership, “Our collaboration with AI Rudder has been very positive thus far. Their team’s expertise has been instrumental in setting up the system, integrating it with our existing infrastructure, and ensuring a smooth rollout.”
AI Rudder’s Malaysia Country Manager, Roshan Gill, illuminated the significance of this partnership, “We are at a pivotal moment in the evolution of AI technologies, particularly in customer experience. AI tools have advanced to the point where they can be effectively commercialized, delivering significant gains in productivity and operational efficiency. In the customer experience domain, Voice AI has the potential to revolutionize how banks interact with their clients, ensuring consistent, high-quality interactions while adhering to stringent local regulations. This technology not only streamlines processes but also provides invaluable data analytics, enabling a deeper understanding of customer needs and preferences, which is crucial for tailored service delivery.”
Our technology platform is architected to amplify AmBank’s operational excellence. By taking on routine inquiries, it frees up staff to tackle more complex customer needs, enriching service levels and engagement. This move towards a personalized banking experience is supported by our technology’s prowess in gathering and analyzing customer interaction data, arming AmBank with insights into customer preferences and behaviors.
AI Rudder’s extensive global presence and multilingual capabilities render it the perfect ally for AmBank’s expansion into a diverse customer base. The voice AI technology’s multilingual support is a boon in a linguistically rich region, offering a significant advantage.
This integration is more than a technological upgrade; it’s a stride toward a future where banking is as interactive and intuitive as a conversation. AI Rudder is thrilled to be at the helm of this evolution alongside AmBank, driving the banking industry into an era of unprecedented innovation and customer-centricity.
About AI Rudder
AI Rudder merges technology with the power of voice communications to build a strong connection between companies and their customers. Using AI-driven automation to supercharge Customer Experiences, AI Rudder has helped more than 100 companies improve on the scale, speed and quality of their customer interactions. Headquartered in Singapore, AI Rudder also has offices and operations in Shanghai, Jakarta, Manila, and Seoul. For more information, visit www.airudder.com.
