Banking & Finance
Move your agents up the value chain
Whether you’re paying a bill, transferring money, applying for a loan or even seeking advice, heading online has become second nature for today’s consumers and business customers.
This significant and sudden change in behaviour has created a challenge for call centres and digital service agents across the banking and financial services industry as they struggle to keep pace with demand.
Forget what you know about voice activated menus. AI Rudder combines leading-edge natural language understanding, automatic speech recognition and text to speech to conduct personal two-way conversations with near-human intelligence. In local languages and regional accents, it’s hard to tell the difference.
The rise of digital banks and fintech startups has put further pressure on legacy platforms.
AI Rudder can handle routine processes, reducing high-stress and high-volume work that human call operators face at all hours. Human agents can focus on providing specialised support, augmented with knowledge from data gathered from voice transcription and customer data collection.
Banking and finance automations
Loan repayment collection
Courtesy pre-due reminders
Transaction verification
Customer information collection (KYC)
Telemarketing for new products
Deliver updated loan information
Lead generation
Loan application updates
Demo: AI Rudder banking and finance in action
Demo: AI Rudder banking and finance in action
Solutions for Banking & Finance
WeCall AI Assistants
Serve more customers across multiple channels more efficiently, without compromising quality. Now you’re talking.
WeScribe Quality Assurance
Improve the quality of your calls, agents and insights at scale by capturing, analysing and optimising every single interaction.
WeGrow Chatbot Solution
Improve your customer engagement and keep your customer support going around the clock in your customer’s language.
