Logistics & Supply Chain
Smoother processes, more satisfied customers
Rising global demand for goods, combined with tighter freight restrictions, limited capacity and economic uncertainty, means maximising the reliability and efficiency of your supply chain is more important than ever.
Whether for automating communication, enhancing customer service or streamline operations, voice AI can be used to reduce supply chain risks, support your human agents and minimise costs.
This is especially helpful in times of manpower crunch, or as fleets expand to meet growing demand.
For instance, in last-mile fulfilment, voice AI can be deployed to answer repetitive customer queries, track deliveries in real-time, amend orders or reschedule a delivery, avoiding stressful moments of uncertainty for everyone. It can also monitor service quality by contacting all customers for feedback post-delivery without adding this burden to human agents.
Logistics and supply chain automations
Shipping status checks
Cash on delivery alerts
Delivery rescheduling
Order status checks
Cash on delivery notifications
Order amendments
Collecting feedback
Customer information collection (KYC)
Solutions for Logistics & Supply Chain
WeCall AI Assistants
Serve more customers across multiple channels more efficiently, without compromising quality. Now you’re talking.
WeScribe Quality Assurance
Improve the quality of your calls, agents and insights at scale by capturing, analysing and optimising every single interaction.
WeGrow Chatbot Solution
Improve your customer engagement and keep your customer support going around the clock in your customer’s language.
