Insurance
Trusted support and personalised service at scale
Driven by big data, health apps, connected devices and artificial intelligence, the traditional insurance model is being disrupted at every point in the value chain from distribution and underwriting, to pricing and claims – all accelerated by the pandemic.
Trust is at the core of the insurance industry, especially in times of crisis.
Customers now expect always-on support, with personalised advice, prompt service and accurate recommendations directly impacting people’s well-being.
Far beyond traditional robotic interactive voice response (IVR) and numerical checklists, AI Rudder handles complex and non-routine queries that require human judgement such as deferring premium payments or accessing insurance payouts in times of stress.
Accurately triaging or prioritising problems or intents means customers can be quickly directed to the right agent for support. Moreover, fast and effective resolution of more routine requests and enquiries means customers do not have to call repeatedly, reducing the burden on call centres.
Insurance automations
Application status updates
Policy renewals
Premium reminders
Claim status updates
Payment reminders
Lead generation
Triaging incoming enquiries
Customer information collection (KYC)
Solutions for Insurance
WeCall AI Assistants
Serve more customers across multiple channels more efficiently, without compromising quality. Now you’re talking.
WeScribe Quality Assurance
Improve the quality of your calls, agents and insights at scale by capturing, analysing and optimising every single interaction.
WeGrow Chatbot Solution
Improve your customer engagement and keep your customer support going around the clock in your customer’s language.
