Voice AI
If the past few years have taught us anything, it’s that human talent is a precious commodity – and it’s a crime to waste it on repetitive, thankless and mind-numbing work. Many companies have learned this the hard way as “the Great Resignation” has rippled through their ranks. A Microsoft study found that over 40…
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If we go by books and films, you’d think poor communication was the root of most of the world’s ills. Classic literature is littered with examples of things turning tragic because of misunderstandings (think Romeo and Juliet, or Hamlet), and too many movie plots hinge on conflicts that could have been resolved with better communication!…
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AI and automation have become widely popular in recent years, with much of the uptick happening at the height of the Covid-19 global pandemic. Chatbots using conversational AI are now commonplace in many brands’ social channels and there is no doubt that Voice AI will be one of the next technology trends that will define…
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How people use the internet and interact with businesses have changed throughout the years, as more become familiar with voice artificial intelligence (AI) technology. Many companies have embraced AI-powered voice automation and have benefited from real-time speech-to-text automated transcriptions, streamlined processes, and increased productivity. How Voice AI and AI-powered voice automation works Voice AI, often…
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Think about the last thing you bought. Did you get it online or from a brick-and-mortar store? How easy was it to find what you were looking for, and was the transaction smooth and painless? Overall, did the brand make you feel like they understood you and your needs? Chances are, your answers to these…
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Voice channels remain the primary way businesses and customers communicate with each other. Take the COVID-19 pandemic. During the height of lockdowns, contact centres for various industries were inundated with calls as businesses paused operations. Companies soon discovered how crucial it was for their phone lines to remain accessible during crises. Call centres need to…
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Customer experience is a crucial factor in building consumer trust. It can also make or break your business. This is doubly true for industries such as customer service, where frontline employees directly handle customer issues and requests. As a matter of fact, poor customer service has consistently ranked as the second most common reason for…
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Artificial intelligence (AI) relying on voice commands to receive and interpret directives may seem like a sudden, recent development, given that it has only exploded in popularity within the last few years. The idea still sounds like science fiction in which, a computer is able to understand and process spoken language (including accents, nouns, and…
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It’s the topic on every employer’s mind: What can companies do to keep employees happy and satisfied with the quality of work when the job market is flush with choices? The global phenomenon of mass resignations first picked up speed in the United States, when the US Bureau of Labor Statistics recorded a record-high 4.4…
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Having a human conversation with a machine has quietly moved from the realm of science fiction into reality. Today, Voice AIs (artificial intelligence) can engage people in conversation, ask and answer questions, and create an interface between people and computers using two-way natural language interactions. Call centres, virtual assistants and chatbots applications make up Voice…
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