Voice AI
“Excuse me, can you speak English?” In today’s increasingly globalized society, refrains like these are commonly heard in our everyday conversations. The ability to speak English is often a fallback when we can’t find any other common language. Sometimes, out of necessity, we find ourselves conversing in English where neither party is a native speaker.…
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The boom of FinTech in the past decade has been impressive, culminating in a stellar 2021 for the industry which saw FinTech startups raise three times the amount than it did the year before within just the first 9 months of the year. While investments are unlikely to reach the levels they had in previous years in…
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The rapid growth and adoption of fintech in Southeast Asia has been one of the biggest success stories for the industry, a prime example of the value that fintech can bring to the lives of everyday people. Whether its mobile-based payments services for everyday purchases or microloans for small businesses, fintech has provided millions of…
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Customers all want the same thing: to feel heard and understood. But we’ve all been in a situation where getting help feels like a long, roundabout process – we make a call to customer support looking for a simple solution, but end up doing more work trying to get connected through different channels, sifting through…
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The growth of fintech platforms in recent years has been a big push for social good in developing countries, driving financial inclusion, literacy and empowerment. With more than 70% of the Southeast Asian population either underbanked or unbanked, agile and nimble fintech platforms have tapped on the massive market opportunity to offer digital payments, remittance, insurance,…
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Scaleups — defined as high-growth enterprises that average an annualised growth of 20% over a few years — are characterized by their ambitions to scale rapidly. Comprising both startups as well as established companies undergoing a phase of rapid growth, scaleups commonly onboard millions of customers in a matter of weeks – or even days…
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Over the last two years, demand for call centres has grown as more businesses pivoted online, changing how brands communicate with their customers. Transitioning towards post-pandemic recovery, businesses must continue to transform the way they operate — particularly in the way they deliver customer experience (CX). New research shows that 93% of customers have higher…
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Technology platforms have tremendous potential to drive social progress. The financial technology (fintech) industry epitomises this, particularly in Southeast Asia – where almost half of a 400 million-strong adult population do not have a bank account; while 90 million hold a bank account but lack sufficient access to investment products, insurance or credit. The significance…
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Covid-19 has not only accelerated digital transformation around the world but has also disrupted call centre and customer service operations on multiple fronts. Hold times have increased by 50% since the beginning of the pandemic. Although more than 85% of businesses still use dedicated customer support teams in call centres as part of their customer…
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With a projected market worth of $26.79 billion by 2025, Voice AI adoption has fundamentally changed the way businesses collect and process data as well as transformed backend operations across different industries. From voice recognition that enables secure voice biometrics to speech recognition for automatic transcriptions, conversational AI is one of the most transformative developments…
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