Telemarketing
The customer experience in banking is undergoing one of the most profound transformations in decades. Customers no longer accept long wait times, generic responses, or rigid service hours. They expect seamless, personalized, and always-on support across every channel. At the same time, rising costs, stricter regulations, and competition from digital-first challengers are forcing traditional…
Read More
With an average conversion rate of 3% for telemarketing calls, there is no doubt that trying to get leads by cold calling might pose great challenges for call centre agents. In these situations, Voice AI can be an invaluable tool to increase customer conversion – and here’s why. Cold-calling could place too much pressure on…
Read More
From credit card promotions to property deals, many businesses rely on telemarketing to generate and convert leads. However, the sad reality is that success rates for telemarketing calls range from 0.1 to 2.3 per cent, depending on the industry. While these numbers are not encouraging, they may not be altogether surprising to agents who do…
Read More