Digital Transformation

Artificial intelligence (AI) relying on voice commands to receive and interpret directives may seem like a sudden, recent development, given that it has only exploded in popularity within the last few years. The idea still sounds like science fiction in which, a computer is able to understand and process spoken language (including accents, nouns, and…

As Covid-19 continues to wage war on global economies, businesses around the world are pinning their hopes on their new favourite word – transformation.  To combat challenges caused by the virus, nearly every industry has been forced to undertake technology-led transformation at some level over the past two years. New research from AI Rudder &…

Call and contact centres are extremely expensive to operate. These services require fairly sophisticated phone systems, calling fees, various leases for the workspace, equipment, and perhaps most crucially, labour costs, which can account for up to 80% of a contact centre’s overhead. Taking into account hiring new faces, training them to perform their tasks properly,…