Digital Transformation
As Covid-19 continues to wage war on global economies, businesses around the world are pinning their hopes on their new favourite word – transformation. To combat challenges caused by the virus, nearly every industry has been forced to undertake technology-led transformation at some level over the past two years. New research from AI Rudder &…
Read More
Call and contact centres are extremely expensive to operate. These services require fairly sophisticated phone systems, calling fees, various leases for the workspace, equipment, and perhaps most crucially, labour costs, which can account for up to 80% of a contact centre’s overhead. Taking into account hiring new faces, training them to perform their tasks properly,…
Read More
Digital technologies are fundamentally changing how people and businesses work together. As a result, today’s customers are increasingly expecting businesses to deliver service on-demand when they want it and need it. To keep up with the “always connected” customers, companies worldwide are forced to embrace digital tools and solutions to adapt and deliver an unmatched…
Read More- « Previous
- 1
- 2
