Digital Transformation
The logistics industry has been plagued by disruptions in the last two years. COVID-19 has exposed the global supply chain model’s flaws and weaknesses and reinforced the importance of building supply chain efficiency. As the world recovers from the pandemic, supply chain constraints have started to ease, and consumption patterns have returned to normal. But…
Read More
Two years after the pandemic kickstarted a mass behavioural shift towards digital services, consumers today are spoilt for choice when it comes to purchasing products and services with their favourite brands digitally. From grocery shopping to securing mini loans and consulting a doctor, many essential services can now be accessed within a few taps of…
Read More
In 2022, AI-powered automation is well and truly out of the sandbox. Today, various forms of automation technology power our activities and interactions at various touch points throughout the day – from the ride-hailing cars we book in the mornings, the autocorrect suggestions that help us type our emails quicker, to the algorithms that suggest…
Read More
Scaleups — defined as high-growth enterprises that average an annualised growth of 20% over a few years — are characterized by their ambitions to scale rapidly. Comprising both startups as well as established companies undergoing a phase of rapid growth, scaleups commonly onboard millions of customers in a matter of weeks – or even days…
Read More
When Covid-19 struck, it forced radical changes on businesses around the globe. In response, businesses fast-tracked digital transformation and looked for ways to continue their operations remotely–yet customer experience (CX) continues to lag behind and fall short of excellent, or even good. The United Nations Conference on Trade and Development found that the share of…
Read More
AI and automation have become widely popular in recent years, with much of the uptick happening at the height of the Covid-19 global pandemic. Chatbots using conversational AI are now commonplace in many brands’ social channels and there is no doubt that Voice AI will be one of the next technology trends that will define…
Read More
How people use the internet and interact with businesses have changed throughout the years, as more become familiar with voice artificial intelligence (AI) technology. Many companies have embraced AI-powered voice automation and have benefited from real-time speech-to-text automated transcriptions, streamlined processes, and increased productivity. How Voice AI and AI-powered voice automation works Voice AI, often…
Read More
“Siri, schedule an appointment with my dentist.” Talking into your mobile phone to schedule appointments may sound like something from a sci-fi novel twenty years ago. Today, voice is already one of the most transformational technologies for Generation Alpha. They are the first generation of kids to grow up with voice assistants and the majority…
Read More
“We are experiencing higher than normal call volume to our customer service call centre. We are dealing with your enquiries as quickly as possible but please bear with us during this time.” It’s the infuriating phrase that makes every customer cringe. A refrain that’s become a standard part of every customer hotline greeting the past…
Read More
Artificial intelligence (AI) relying on voice commands to receive and interpret directives may seem like a sudden, recent development, given that it has only exploded in popularity within the last few years. The idea still sounds like science fiction in which, a computer is able to understand and process spoken language (including accents, nouns, and…
Read More