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Customer expectations have changed. They want fast, personalized support across every channel: phone, chat, email, and social. Traditional call centers, even with large teams, often struggle to keep up. Long queues, repetitive inquiries, and high operating costs make it hard to deliver the level of service modern customers demand. This is where AI contact…
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For years, the idea of AI in insurance felt more like hype than reality. Insurers experimented with early chatbots, hoping they would ease the pressure on call centers and improve customer service. But the reality was disappointing. These tools could only follow rigid scripts, struggled with anything beyond simple questions, and often left customers more…
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